Oneiro does not have a copy of your wallet password or recovery phrase. The ndau wallet app is a self-custodial wallet, which is a cryptocurrency wallet where you are the sole owner of your private keys. Unlike exchange accounts or custodial wallets, no third-party can freeze your funds or restrict your access. This grants you absolute control, but also means you are solely responsible for your security.
PLEASE NOTE: On April 12, 2026, the NDAU blockchain was placed in read-only mode. As a result, all EAI payments have ceased, and NDAU can no longer be transferred between accounts. This change was implemented to support the NDAU-to-REVO conversion process, following the community’s unanimous approval of the NDAU Conversion Proposal. To learn more about the NDAU Conversion Proposal and how to convert your NDAU to REVO, please visit ndau.io/knowledge-base/the-ndau-to-revo-conversion-portal-is-now-available/
What do I do if I lose my ndau wallet password?
If you lose or forget your ndau wallet password, then you won’t be able to log into your ndau wallet. Oneiro does not have a copy of your wallet password. But don’t worry, as you can completely recover your wallet using your recovery phrase. Your recovery phrase is the 12 word phrase your wrote down during the initial wallet set-up.
What do I do if I accidentally delete or lose my ndau wallet?
If you delete or lose your ndau wallet, you can recover it using your recovery phrase. Here’s a step-by-step guide that walks you through recovering your wallet using your recovery phrase.
How can I check to make sure I wrote down my 12 word recovery phrase correctly?
Log in to your ndau wallet and select the option to change your wallet password. The wallet will then ask you to enter your recovery phrase to verify you. This will let you check to make sure you have written down the correct recovery phrase.
Can I use the wallet app to display my 12 word recovery phrase?
The ndau wallet does not allow a user to view the recovery phrase within the wallet app. This was a design decision for additional security. For example, if someone had unauthorized access to your wallet app and could view the recovery phrase from within the wallet app, then they could write down your recovery phrase and recover your entire wallet on their own phone without your knowledge. For maximum security, the recovery phrase is only ever displayed to the user when initially creating the wallet.
What if I lose both my 12 word recovery phrase and my wallet password?
Oneiro does not have a copy of your wallet password or recovery phrase. You will always be able to recover your ndau if you have saved your recovery phrase. Your recovery phrase is your ndau. If you lose your recovery phrase and also cannot log in to your ndau wallet because you lost the wallet password, then you have lost all the ndau in that wallet forever.
What if someone steals my 12 word recovery phrase? Will they be able to access my ndau?
Yes. Your recovery phrase is your ndau. Whoever has your recovery phrase has full access to all your ndau and can recover your ndau wallet on their own mobile device. We recommend you store your recovery phrase very securely (e.g., written down in a safety deposit box).
Can I change my 12 word recovery phrase?
No. Your recovery phrase is your ndau. It is cryptographically and permanently associated with all the ndau accounts in that particular ndau wallet.
What if the owner of the ndau dies?
We recommend keeping a backup of your recovery phrase with your lawyer. This way your lawyer can give the recovery phrase to the proper person as with any estate planning.